Shipping policy
Shipping Policy
Thank you for shopping with KIYLA COLLECTION. We are committed to delivering your order safely and efficiently.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
Shipping Time
Estimated delivery times:
- United States: 7–12 Business Days
- Canada: 7–14 Business Days
- United Kingdom: 6–12 Business Days
- Australia: 8–15 Business Days
- Europe: 7–15 Business Days
- Rest of the World: 10–20 Business Days
Delivery times may vary during holidays or due to customs delays.
Shipping Costs
Shipping charges are calculated at checkout. Free shipping promotions may be available on selected orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
Customs & Duties
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect addresses.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery time, please contact our support team and we will be happy to assist you.